Privacy Policy
Introduction
This Privacy Policy describes how Velo Logistics by Velocor Group ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Our Business Model: We operate as a freight forwarding agent, connecting businesses with logistics service providers. Although we may in the future, as of now, we do not directly operate transportation services but facilitate connections between parties.
Information We Collect
Contact Form
We collect your name, email address, phone number, and message content to respond to your inquiries and connect you with appropriate logistics providers.
Quote Request Form
We collect comprehensive shipment information to match you with suitable logistics providers:
- Service preferences and special requirements
- Shipment details (origin, destination, cargo type, weight, dimensions)
- Contact information & Preferred shipping dates
- Insurance and customs clearance requirements
Career Application Form
We collect your resume, contact details, cover letter, and other application information to evaluate your candidacy for employment opportunities.
Review/Testimonial Form
With your explicit consent, we collect your name, company info, contact details, service details and testimonial content, which could potentially be featured on our website and marketing materials.
Cookies and Analytics
We may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website, improve user experience, and optimize our services. These tools may collect information such as your IP address, browser type, pages visited, and time spent on pages.
Business Transaction Data
When facilitating connections between clients and logistics providers, we may collect and retain transaction records, correspondence, service agreements, and related documentation for business continuity and dispute resolution purposes.
How We Use Your Information
- Respond to your inquiries and provide customer support
- Match you with appropriate logistics service providers based on your requirements
- Share your shipment details with logistics vendors to obtain quotes and arrange services
- Facilitate communication between clients and logistics providers
- Process and respond to quote requests
- Manage relationships with clients and vendor partners
- Evaluate job applications and communicate with candidates
- Display testimonials on our website and marketing materials (only with explicit consent)
- Improve our website functionality and matching services
- Maintain records for business operations, compliance, and dispute resolution
- Comply with legal obligations and protect our legal rights
Data Sharing with Third Parties (IMPORTANT)
As a freight forwarding agent, we share your information with third parties to provide our services. By using our services, you consent the sharing of your data with:
Logistics Service Providers (Vendors)
We share your shipment details, contact information, and requirements with our network of logistics providers including:
- Air freight carriers and forwarders
- Sea freight and shipping lines
- Land transportation companies
- Customs brokers and clearance agents
- Warehousing and distribution centers
- Specialized logistics providers (marine spares, pharma, project cargo, etc.)
Service Providers
- Payment processors (for transaction fees if applicable)
- Cloud storage providers (for data management)
- Communication tools (email services, messaging platforms)
- Analytics and website optimization services
Legal and Regulatory Authorities
We may share information when required by law, court order, or to protect our legal rights, including customs authorities, tax authorities, and law enforcement agencies.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not and will not sell your personal information to third parties for marketing purposes. Data sharing is limited to facilitating logistics services and business operations.
Data Storage and Security
All form submissions are securely stored in Notion databases with appropriate access controls. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
- Encrypted data transmission (SSL/TLS)
- Secure database access controls
- Regular security audits and updates
- Employee confidentiality agreements
- Limited access on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
- Contact Form & General Inquiries: Retained for 2 years or until you request deletion
- Quote Requests & Business Records: Retained for 7 years for tax, accounting, and legal compliance purposes
- Career Applications: Retained for 6 months after application submission unless you are hired
- Testimonials: Retained indefinitely until you withdraw your consent
- Transaction Records: Retained as required by law and for dispute resolution (typically 7 years)
Extended retention periods for business records are necessary for accounting, tax compliance, and potential dispute resolution in the logistics industry.
International Data Transfers
As a freight forwarding agent operating internationally, your information may be transferred to and processed in countries outside your country of residence, including:
- Countries where our logistics provider partners operate
- Countries where our service providers maintain servers
- Origin and destination countries for your shipments
These countries may have different data protection laws than your country. By using our services and submitting information, you consent to such international transfers. We take steps to ensure adequate protection of your data in accordance with applicable data protection laws.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Withdrawal of Consent: Withdraw consent for testimonial display or marketing communications
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Object: Object to processing of your personal information for certain purposes
- Restrict Processing: Request restriction of processing in certain circumstances
- Lodge a Complaint: File a complaint with your local data protection authority
Note: Some data deletion requests may be limited by legal requirements to retain business records for tax, accounting, or dispute resolution purposes (typically 7 years for financial transactions).
Cookies
We use cookies and similar tracking technologies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.
Children's Privacy
Our website and services are intended for business use only and not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice (such as email notification). You are advised to review this Privacy Policy periodically.
Contact Information
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:
Email: info@vlo.ae
Phone: +971 50 987 5580
Address: Al Suaidi Building, Office No. MF19-190, 4th St, Al Murar, Deira, Dubai, United Arab Emirates