Terms of Use

2. Nature of Our Services

As of now, Velo Logistics by Velocor Group operates as a freight forwarding agent and broker.We connect businesses (clients) with logistics service providers (vendors) but do not directly operate transportation, shipping, or logistics services ourselves.

3. Website Purpose and Quote Requests

This Website serves as an informational portfolio showcasing our services and facilitating initial contact. Please note:

• This is NOT a booking or transaction platform for logistics services
• Quote requests are preliminary inquiries only and do not constitute binding agreements
• Quotes obtained from logistics providers through our services are estimates subject to change
• Formal service agreements require separate written contracts between you and the logistics provider
• All rates, services, and information displayed are subject to change without notice
• Final pricing and terms are determined by the selected logistics provider

4. Use of Website

You agree to use the Website only for lawful purposes. You must not:

• Use the Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the Website
• Interfere with or disrupt the Website or servers connected to it
• Use automated systems (bots, scrapers) to access the Website without permission
• Submit false, misleading, or fraudulent information through our forms
• Use the Website to transmit any harmful code, viruses, or malicious software
• Impersonate any person or entity or misrepresent your affiliation
• Use our services to facilitate illegal shipments or prohibited goods

5. Relationship Between Parties

6. Quote Process and Pricing

When you submit a quote request through our Website:

• We forward your requirements to relevant logistics providers in our network
• Quotes provided are estimates from third-party logistics providers, not from us
• Final pricing may vary based on actual shipment details, market conditions, fuel surcharges, and carrier rates
• Quotes are typically valid for 7-14 days unless otherwise specified
• Additional charges may apply for special handling, insurance, customs, storage, or detention
• Currency exchange rates may affect international shipment pricing
• We do not guarantee the accuracy of third-party quotes
• Acceptance of services may require a formal written agreement with the logistics provider

7. Your Responsibilities

When using our services, you are responsible for:

• Providing accurate, complete, and truthful information about your shipments
• Ensuring cargo complies with all applicable laws and regulations
• Proper packaging and labeling of goods according to industry standards
• Providing necessary documentation (commercial invoices, packing lists, certificates, etc.)
• Declaring dangerous goods, restricted items, or special handling requirements
• Obtaining required permits, licenses, or authorizations
• Paying all applicable fees, duties, taxes, and charges
• Complying with the terms and conditions of the selected logistics provider

8. Prohibited Items

You may not use our services to ship:

• Illegal goods, contraband, or items prohibited by law
• Weapons, ammunition, or explosives (unless properly licensed and declared)
• Narcotics or controlled substances
• Counterfeit goods or items infringing intellectual property rights
• Items violating export controls or sanctions
• Hazardous materials without proper classification and documentation
• Human remains (without proper permits and specialized handling)
• Stolen property or proceeds of illegal activity

Specific prohibitions may vary by carrier and destination. Consult with the logistics provider for comprehensive restricted items lists.

9. User-Submitted Content

When you submit information through our forms (contact, quote requests, reviews, career applications):

• You grant us the right to use, share, and process the information to provide our services
• You grant us the right to share your information with logistics providers for quote and service purposes
• For testimonials: You grant us a perpetual, non-exclusive license to use, display, and distribute your testimonial (with explicit consent)
• You represent that all information provided is accurate and truthful
• You retain ownership of content you submit, except where explicitly licensed to us
• We may moderate, edit, or remove user-submitted content at our discretion

10. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Velo Logistics by Velocor Group or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our express written permission. Client logos and trademarks are used with permission and remain the property of their respective owners.

11. Disclaimer of Warranties

THE WEBSITE, SERVICES, AND ALL INFORMATION PROVIDED ARE ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Warranties of merchantability or fitness for a particular purpose
• That the Website will be uninterrupted, secure, or error-free
• That information on the Website is accurate, complete, or current
• That third-party logistics providers will perform services as expected
• That quotes provided will be honored by logistics providers
• That shipments will arrive on time or without damage
• That customs clearance will be successful
• That any particular logistics provider is suitable for your needs

WE DO NOT GUARANTEE THE PERFORMANCE, RELIABILITY, OR QUALITY OF THIRD-PARTY LOGISTICS PROVIDERS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VELO LOGISTICS BY VELOCOR GROUP SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use the Website or services
• Loss, damage, delay, or non-delivery of cargo by third-party logistics providers
• Actions or omissions of third-party logistics providers
• Customs delays, seizures, or duties
• Force majeure events (natural disasters, strikes, wars, pandemics, etc.)
• Reliance on quotes, information, or recommendations provided
• Errors or omissions in the website content or provider information

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so some of the above limitations may not apply to you.

13. Insurance

We strongly recommend obtaining appropriate cargo insurance for your shipments:

• Logistics providers typically have limited liability (often based on weight, not value)
• Standard carrier liability may not adequately cover high-value cargo
• We can facilitate cargo insurance arrangements but are not liable for insurance claims
• Insurance terms, coverage, and claims are between you and the insurance provider

14. Claims and Disputes

15. Third-Party Links

Our Website may contain links to third-party websites, including logistics provider websites. These links are provided for your convenience only. We do not endorse or assume any responsibility for the content, privacy policies, or practices of third-party websites. You access them at your own risk.

16. Indemnification

You agree to indemnify, defend, and hold harmless Velo Logistics by Velocor Group, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Website or services
• Violation of these Terms
• Infringement of any third-party rights
• Inaccurate or false information provided by you
• Shipment of prohibited, restricted, or illegal goods
• Failure to comply with applicable laws or regulations
• Claims made by logistics providers related to your shipments

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates (UAE), without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Dubai, United Arab Emirates (UAE). You consent to personal jurisdiction in these courts.

18. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Website. Material changes will be highlighted or communicated via email. Your continued use of the Website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

19. Termination

We reserve the right to terminate or suspend your access to the Website at any time, without notice, for conduct that we believe violates these Terms, is harmful to other users, us, or third parties, or for any other reason at our sole discretion. Termination does not affect ongoing shipments arranged through our services.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Velo Logistics by Velocor Group regarding your use of the Website and supersede all prior agreements and understandings.

22. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

Contact Information

If you have any questions about these Terms of Use, please contact us: