Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

Cookies can be "session cookies" (temporary, deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until you delete them).

Why We Use Cookies

VELO Logistics by Velocor Group ("we", "us", or "our") uses cookies to enhance your browsing experience, understand how you interact with our website, improve our services, and connect you with appropriate logistics providers. We use cookies for functionality, analytics, and service improvement purposes.

Types of Cookies We Use

1. Essential Cookies (Strictly Necessary)

These cookies are essential for the website to function properly and cannot be disabled in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

Examples:

Session management and authentication
Security and fraud prevention
Form submission processing
Cookie consent preferences
Load balancing

Duration: Session or up to 1 year
Can be disabled: No (required for website functionality)

2. Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Examples:

Traffic analysis, user behavior, page views
Page load times and performance metrics
Error tracking and debugging
User journey and navigation patterns
Device and browser information

Information collected: IP address (anonymized), pages visited, time spent on pages, referring websites, device type, browser type, geographic location (city/country)

Duration: Up to 2 years
Can be disabled: Yes (requires your consent)

3. Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and choices. They may be set by us or by third-party providers whose services we use on our pages.

Examples:

Language preferences
Theme settings (light/dark mode)
Form auto-fill and saved preferences
Recent quote requests
Accessibility settings

Duration: Up to 1 year
Can be disabled: Yes (may affect functionality)

4. Marketing and Advertising Cookies

We currently do not use marketing or advertising cookies. If we implement them in the future, they would be used to track visitors across websites to display relevant advertisements and measure campaign effectiveness. We would request your explicit consent before using such cookies.

Current Status: Not in use

Third-Party Cookies

Some cookies on our website are set by third-party services that we use. We do not control these cookies, and you should review the respective third-party privacy policies for more information.

Third Parties We Work With:

1. Google Analytics

Collects anonymous usage data to help us understand website traffic and user behavior.

2. Notion

May set cookies when forms are submitted to our Notion databases for data storage.

3. Content Delivery Networks (CDNs)

May set cookies for performance optimization and security purposes.

Managing Your Cookie Preferences

You have the right to accept or reject cookies. You can manage your cookie preferences in several ways:

1. Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can:

Accept all cookies
Reject non-essential cookies
Customize your preferences by cookie category

You can change your preferences at any time by clicking the cookie consent banner/icon on our website.

2. Browser Settings

Most browsers allow you to control cookies through their settings. You can set your browser to:

Block all cookies
Block third-party cookies only
Delete cookies when you close your browser
Prompt you before accepting cookies

Browser-Specific Instructions:

Google Chrome: Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Cookies and website data
Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions
Opera: Settings → Privacy & Security → Cookies

Note: Blocking all cookies may prevent you from using certain features of our website.

3. Third-Party Opt-Out Tools

You can opt out of specific third-party cookies:

Google Analytics: Google Analytics Opt-out Browser Add-on
Network Advertising Initiative: NAI Opt-Out Tool
Digital Advertising Alliance: DAA WebChoices Tool

4. Mobile Device Settings

On mobile devices, you can manage cookies and tracking through your device settings:

iOS: Settings → Safari → Block Cookies
Android: Settings → Site settings → Cookies

Impact of Disabling Cookies

Disabling or blocking cookies may affect your experience on our website:

If you disable essential cookies:

You may not be able to submit forms
Website functionality may be impaired
Security features may not work properly

If you disable analytics cookies:

We cannot track website performance
We may be unable to improve user experience based on data
Your visit will not be counted in statistics

If you disable functional cookies:

You may need to re-enter preferences each visit
Personalization features may not work
Form auto-fill may be disabled

Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals websites that you do not want to be tracked. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your cookie preferences as set in our cookie consent tool.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our practices, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Your Rights Under GDPR and Other Laws

If you are in the European Union, United Kingdom, or other jurisdictions with data protection laws, you have specific rights regarding cookies and personal data:

Right to withdraw consent at any time
Right to access information about cookies used
Right to object to certain types of cookies
Right to lodge a complaint with your data protection authority

Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: info@vlo.ae

Phone: +971 50 987 5580

Address: Al Suaidi Building, Office No. MF19-190, 4th St, Al Murar, Deira, Dubai, United Arab Emirates

For more information about how we handle your personal data, please see our Privacy Policy.